“Debbie, when a person is in an emotionally high-jacked state, logic and reason will not work.”
I just want to remind Debbie of the “Secret weapon” of leadership. It is a little known truth that packs a big punch. It is the leadership X Factor!
Emotions are contagious.
You can catch a mood, an attitude, or an emotion just like you can catch a cold. Your team will sink to your negative emotions. The good and upbeat emotions are contagious and so are the bad and gloomy ones are contagious. Your X Factor, your emotional economy as a leader may be the single greatest contributor to your team’s success or failure.
I implore you to pay attention to your daily emotions. Your body language and the words you choose and even the tone in which you deliver those messages will all affect they way they are received.
Around 55% of our communication is body language, 38% is tone of voice, and 7% is the words we use.
So when it comes to the emotional management of others, it is actually the management of you. Your team will watch you; they will mirror your actions. If they see that you are smiling in the face of turbulence, the mirror neurons for smiling fire up and it will affect their mood in a positive way! This will lead to overall better performance.
One final note for Debbie, when a team member is in an emotionally high-jacked state, logic and reason will not work. Give them time and space to reduce the stress hormones and then seek solutions.
Remember your X Factor: You are contagious.
Be solution oriented. And watch your leadership flourish!